Meters and readings

Members submit their readings from a phone, an admin approves them, and every approved reading becomes a charge. This is the whole cycle.

1. Register and fit a meter (admin)

  1. Open Meters and click Add meter: the Meter number, the service it measures and the Starting reading. The meter is now In store.
  2. Fit it by subscribing the plot to that service and choosing Fit a meter from store — see Services and tariffs.

2. Submit a reading

  1. A member opens You → Meters & readings and clicks Submit reading. Staff use Readings → Submit reading and pick the meter.
  2. Enter the New reading and the Read on date. The form shows the previous reading, the consumption and the estimated charge.
  3. Click Submit.
Submitting a water meter reading: the previous reading, the new value and the estimated charge
Submitting a reading: the previous value, the new one and what it will cost, before you send it.

The form refuses a value lower than the previous one, a date in the future, or a second reading for the same month — unless the earlier one was rejected.

3. Approve or reject (admin)

  1. Open Readings: new ones wait in Readings awaiting approval, and the dashboard shows how many.
  2. Approve charges the consumption × the tariff to the plot and updates the meter. The charge starts as pending, like any other.
  3. Reject asks for a Reason for rejecting. Nothing is charged; the member sees the reason and can submit that month's reading again.
Water meter readings awaiting approval, each with its consumption and charge, above the reading history
Readings waiting for approval, each with its consumption and charge — a couple of clicks each.
Rejecting a reading with a reason the member will see
Rejecting a reading: the reason goes to the member, who can submit again.

Good to know

  • The tariff at the moment of approval is used; changing it later doesn't rewrite old charges.
  • Only admins approve readings; accountants see them.

Next

Payments and balances

Get started free